Data & Privacy
Your privacy matters to us. This page explains what personal data gojockpot collects, how we use it, and what rights you have as a player in the Philippines. We keep things straightforward so you always know where you stand.
gojockpot is an online gaming and sports betting platform serving players across the Philippines. This Privacy Policy explains how we collect, use, store, and protect personal information submitted by users who register, play, or interact with our platform in any way. It applies to all services offered through gojockpot, including sports betting, lottery result tracking, casino-style games, and jackpot features. By creating an account or using any part of our platform, you agree to the practices described in this policy. We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and all relevant regulations issued by the National Privacy Commission of the Philippines. If you have questions about any part of this policy, you can reach our support team at [email protected]. We review and update this policy periodically, so we encourage you to check this page from time to time.
When you register for a gojockpot account, we collect personal information such as your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. During normal use of the platform, we also collect transactional data including deposit and withdrawal records, betting history, game activity, and account preferences. Technical data is gathered automatically, including your device type, browser version, IP address, operating system, and session timestamps, to help us maintain platform security and improve your experience. We may also collect communications you send us through support channels, feedback forms, or enquiry submissions. All information collected is limited to what is reasonably necessary for operating the platform and fulfilling our legal obligations under Philippine law. We do not collect sensitive personal information beyond what is required for identity and age verification as mandated by gaming regulations. You can update most of your personal information by logging into your account settings at any time.
The personal information we collect is used primarily to create and manage your account, process deposits and withdrawals, verify your identity and age eligibility, and provide access to all features of the gojockpot platform. We also use your data to communicate with you about your account, including transaction confirmations, security alerts, and important updates to our Terms and Conditions or this Privacy Policy. Aggregated, anonymised data may be used for internal analytics to help us understand how players engage with the platform and to improve the overall user experience for Filipino players. Where you have opted in to marketing communications, we may send you relevant promotional content about new features, betting markets, or platform events — you can opt out of these at any time through your account settings. We use technical data to detect and prevent fraud, protect the integrity of our platform, and fulfil our obligations to regulatory authorities. We do not use your personal information for automated decision-making or profiling that would produce legal effects on you without human review. All use of your data is grounded in a lawful basis as defined under the Data Privacy Act of 2012.
gojockpot does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or the National Privacy Commission in the Philippines when required by applicable law or a valid legal order. If gojockpot undergoes a business transfer, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections. We will never share your data with third parties in a manner that is inconsistent with this Privacy Policy without your explicit prior consent. Any third-party processors we engage are assessed for data security compliance before being granted access to user data. We maintain records of all data-sharing arrangements and review them regularly to ensure ongoing compliance.
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the gojockpot platform is encrypted using industry-standard Transport Layer Security (TLS) protocols to prevent interception during transit. Account access is protected by password authentication, and we strongly encourage all users to use a strong, unique password and to enable any additional account security options available. Our servers and databases are hosted in secure environments with access restricted to authorised personnel only, and all access is logged and monitored. We conduct regular internal security reviews and work with our technology partners to address vulnerabilities promptly when they are identified. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and you use the platform at your own risk in respect of factors beyond our reasonable control. If we become aware of a data breach that affects your personal information, we will notify you and the National Privacy Commission as required under Philippine law within the timeframes specified by regulation.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws, gaming regulations, and anti-money laundering obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure or the last transaction, in line with regulatory requirements. If you request deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, except where retention is required for legal, regulatory, or fraud prevention purposes. Marketing preferences and communication opt-out records are retained indefinitely to ensure we do not contact you against your stated wishes. Technical logs and security records are retained for a limited period consistent with their purpose and then securely deleted. You may request information about the specific retention periods applicable to your data by contacting our support team at [email protected]. We do not retain personal data for longer than is necessary for its original purpose or as required by law.
As a registered user and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal information is being processed, and this Privacy Policy is part of how we fulfil that obligation. You have the right to access a copy of the personal data we hold about you by submitting a request to [email protected], and we will respond within a reasonable time as required by law. You may request correction of any inaccurate or incomplete personal information held in your account at any time through your account settings or by contacting our support team. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You also have the right to request erasure of your personal data where there is no longer a lawful basis for its retention, subject to our legal and regulatory obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject rights requests seriously and will acknowledge and process them in good faith.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Privacy team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to handle every request with care and professionalism. This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features, and the effective date at the top of the page will always reflect the most recent revision. We encourage you to review this page regularly to stay informed about how gojockpot protects your privacy. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. For general questions about your account, payments, or platform features, please visit our FAQ page. Your trust is important to us, and we remain committed to handling your data with transparency and respect.
Our support team is happy to help with any privacy-related questions. You can also check our FAQ for quick answers, or head to your account to review your data and communication preferences anytime.